One have to addresses the following key topics:

Personal Issues
Self-Assessment
Resumes and Cover Letters

Personal Issues

We spoke with numerous individuals who were downsized and incorporated their suggestions in this very powerful component on overcoming a job loss. Viewers will actually see and hear actual career transitioners talk about their job loss and what steps they took to address their emotional issues and regain their confidence. (more…)

Behavioral Interview Questions and Follow-up Probes

The following example asks the same question behaviorally. Make a decision when asked.

Interviewer:
Give me a specific example of a time when you had to work with a difficult customer?

Applicant:
I was working for an equipment rental company and I could see that one of the customers was really impatient. We were understaffed at the time. I was trying to run the cash register and help customers at the same time. (more…)

Either answer is correct based on the types questions that were asked. The interviewer can’t really tell if this is a good or poor applicant since he or she has no way of knowing how the applicant actually performed in a situation with a difficult customer. The questions and answers are both hypothetical in this example!
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How can you tell if you’re adequately probing applicant answers? Try the following exercise and make a decision when asked.

Interviewer:
How would you handle a difficult customer?

Applicant:
I would first calm them down and find out what the problem is, then work together toward an acceptable solution. (more…)